Privacy Policy
This privacy policy explains how we (Ipsos s.r.o, Ipsos Limited, New Zealand,
Ipsos Sdn Bhd, Malaysia and Ipsos Limited Thailand) use any personal data we
collect about you (“Mystery Shopper”, ”you” or “your”), when you join our
iShopFor Ipsos online panel / network (“Panel”), take part in mystery shopping Tasks
(as defined in the Terms and Conditions or surveys), and use the iShopFor Ipsos
Website or our online platform and mobile application named iShopFor Ipsos
System supplied by Research Metrics.
Click here to consult the Privacy Policy of
our system provider Research Metrics.
The website iShopFor Ipsos was created by Ipsos s.r.o. The data provided is managed
jointly by Ipsos s.r.o, Ipsos Limited, New
Zealand, Ipsos Sdn Bhd, Malaysia and Ipsos Thailand.
Ipsos s.r.o, Private Limited Company, is a company registered in the Czech
Republic (located on Topolská street, Černošice, place of business at Na
Příkopě 22, Slovanský dům, 110 00, Prague 1, registered in the Commercial
Register with the Municipal Court in Prague, Section C, inset 90694,
registration date 28.12.2002, IN: 26738902, TIN: CZ26738902, Ltd inset number
15811/B, IN: 35730609, TIN: 2020210720).
Ipsos Limited, New Zealand, whose registered office is at Ground Level, 604
Great South Road, Ellerslie PO Box 12 567, Ellerslie, Auckland 1051.
Ipsos Sdn Bhd, Malaysia whose
registered office is at 23rd floor, Centrepoint North Mid-Vlley city, Lingkaran
Syed Putra 59200 Kuala Lumpur, Malaysia
Ipsos Limited Thailand, whose
registered office is at 19th Floor, Empire Tower, 1 South Sathorn Road,
Yannawa, Sathorn, Bangkok10120.
Ipsos s.r.o, Ipsos Limited, New Zealand, Ipsos Sdn Bhd, Malaysia and Ipsos
Limited, Thailand are part of the Ipsos worldwide group of companies and are
jointly responsible to you under this privacy policy.
Topics:
- What data do we collect about
you?
- Why do we collect data about
you?
- How will we use the data you
provide?
- Third parties
- Children
- Use of cookies and similar code
- How long will we keep the data
you provide?
- How do we ensure your personal data
is secure?
- How can you get access to your data
and/or correct it and/or request its transfer and/or deletion? What are
your rights?
- How can you contact us?
- Changes to our privacy policy
- Useful links
1. What data do we collect about
you?
We collect the data you provide when you decide to join our Panel and fill out our
recruitment form.
When you register through the iShopFor Ipsos Website, Ipsos may collect data
that can specifically identify you such as your name, address, telephone number
and e-mail address.
We also collect information about the country and language preferences you have
selected when registering on the website.
Other data is collected using our iShopFor Ipsos System, supplied and supported
by Research Metrics, when you fill out your iShopFor Ipsos Shopper Profile,
complete any Task you participate in, or provide feedback, comments, or other data
to us. Click here to consult the Privacy Policy of our system provider Research
Metrics.
The bare minimum data we collect is:
- First Name
- Last Name
- Gender
- Date of Birth
- Phone
- E-mail
- Address
- Language
- Country
For the full list of data items that
might be collected about you as well as the categories of personal data
collected please consult the Annex A below.
2. Why do we collect data about you?
The primary purpose we collect data from you is to make sure that we can fulfil our agreement with you.
When you join the iShopFor Ipsos panel, we enter into a contract with you which
is subject to this Privacy Policy as well as our Framework Agreement of
the Terms and Conditions. Additionally, when you accept any Task, we enter into
a further agreement pursuant to the Framework Agreement.
In order to fulfil the Framework Agreement by inviting you to perform relevant
Mystery Shopping Tasks, we need to collect and process appropriate data during
the recruitment period. You may also
subsequently add or adjust data in your profile in the iShopFor Ipsos System.
This data might be processed using automated means. This data will also be necessary
for us to send you fees and to contact you with regard to any Tasks.
Finally, we also collect data from you based on any agreements to take part in
performing any Mystery Shopping Tasks. Your acceptance of such Tasks is your
choice. There might also be situations when we are seeking data from you based
on your consent or even explicit consent where this might be appropriate or
required.
3. How will we use the data you provide?
We will use the data you provide to:
- Fulfil our Framework Agreement
or any Task-specific agreement with you.
- Keep a record of all Mystery
Shoppers.
- We will
use your name, telephone number, and e-mail address to contact you when
appropriate Tasks are available or if we need to validate any of your
responses; and to give you feedback on the Tasks you have undertaken for
us. We will use your postal address, date of birth, gender and other
responses to ensure that you match the profile requirements for the Tasks.
- We may also use these details
to analyse the responses from all Mystery Shoppers and determine whether any
trends among certain profiles emerge.
- Send you invitations to
participate in Tasks that are relevant to you based on the data you
provided on your Mystery Shopper profile, or by answering e-mails
questions or surveys.
- Send you an e-mail containing a
verification code, in order to verify your application and activate your
Mystery Shopper account.
- Append personal data about you
to your responses to any Tasks you participate in, such as geographical
location, occupational categories, etc., in order to analyse the Task
responses and produce anonymous, statistical research results.
- Enter you into any prize draws
that you are eligible to take part in or, when invited to do so, have
asked to take part in.
- With your explicit consent (which
will be sought at the relevant time), transmit your individual Task
responses together with your personal data to the client who commissioned
the Task. The client will use this data only for research purposes as
explained in the Task. The client may also use this data to contact you to
in order to invite you to participate in further research they conduct, or
training, but only with your informed and explicit consent.
- Create anonymous, statistical
profiles of the Panel membership based on the data provided by Mystery
Shoppers.
- With your consent, share your data
with other Ipsos Group companies so that they may invite you to
participate in research studies they are carrying out which may be
relevant to you.
- Send you electronic
newsletters, mobile notifications, announcements, and other communications,
as you agreed to in the registration process.
We take all reasonable steps to
ensure that any personal data we process is accurate, adequate, relevant and
not excessive in relation to the purpose for which it was obtained. We will not
process personal data obtained for one purpose for any unconnected purpose
unless you have agreed to this or would otherwise reasonably expect this.
We will NEVER use your data for any purpose other than research and only as
described in this policy. Other than in relation to this Panel, we will not try
to sell you anything nor use your data for marketing purposes. We will never
share your data with third parties for marketing or advertising purposes.
For more information about our Panel
membership or data related to your membership of one of our Panels, please
contact our Shopper Support Team. They can be contacted by:
E-mail sent to: new-zealand@ishopforipsos.com
4. Third
parties
We may use subcontractors,
applications, or affiliated companies to carry out some work on our behalf, under
our control and responsibility, for data hosting, making payments to you,
translation, communication, map creation based on movement while performing
specific Mystery Shopping Tasks (please also see section 6 of the Terms and
Conditions) or as described above. Some of these subcontractors may be based
outside the European Economic Area; however, they are required to abide by the
same data privacy legal requirements and security arrangements as ourselves and
will be subject to appropriate safeguards, a description of which can be
obtained contacting us as set out below.
We are using various Google
applications, like Gmail and Google Translate. Any such activity will be
subject to Google’s Privacy Policy.
When you are using our Facebook page in order to communicate with us, this use
will be subject to Facebook’s relevant Terms of Use and Privacy Policy.
With your express consent we might in specific cases provide your data to our
clients.
To see the list of Third Parties we
use please consult the annex B below.
5. Children
For any Tasks aimed at children, we will always require prior consent from our
Panelists that are either a parent or a legal guardian, and are legally
responsible for the child, before inviting such child to take part in the
research.
6. Use of Cookies and similar code
By joining our Mystery Shopper Panel online and taking part in our Mystery
Shopping Tasks, you agree to our use of cookies and similar technologies and
the collection of data from your PC/Laptop or other computing device you may
use while taking part in our Mystery Shopping Tasks and research activities as
outlined below.
What are cookies?
Cookies are small data files that enable the visited website to remember your
actions and preferences for some time so you don't have to keep re-entering
them whenever you return to the site. Cookies are not dangerous; however, they
are significant for privacy protection. Cookies cannot be used to identify
individual visitors to the website, nor for fraudulent use of login
credentials.
Our iShopFor Ipsos website collects data using cookies and functionally similar
technologies. Cookies are small files stored on your computer. With specific regard
to cookies, further details about what they are can be found at www.aboutcookies.org.
Cookies we use
We use cookies in order to maintain the view from the mobile version of the
iShopFor Ipsos website to the desktop version and in order to remember your
preferences when you browse the iShopFor
Ipsos website.
The complete list of cookies and similar technology that may be used in
connection with the iShopFor Ipsos website can be found on Cookies.
It is possible for you to delete cookies or to prevent their use by adjusting
the browser settings on your computer. However, if you do prevent our website
from using cookies, it will not work properly and you might not be able to
participate in this Mystery Shopper Panel.
Consent to use cookies
Most web browsers automatically accept cookies, unless the user changes the
settings in the browser. By using this website, you give your consent to use
cookies. However, you can restrict or block cookies using your browser
settings. For more information about cookie settings select your web browser
from those listed below:
For more detailed information about
cookies use on iShopFor Ipsos, contact us at: info@ishopforipsos.com.
7. How long will we keep the data you provide?
We will keep the data you provided when you joined our Mystery Shopper Panel,
together with any data you provided in response to Mystery Shopping Tasks for
as long as you remain a Mystery Shopper of the Panel.
When your membership in the Mystery Shopper Panel ends, we will delete your
personal data. We might retain only the data required to prevent you from
re-joining (if you were removed from the Mystery Shopper Panel BIOS) or as
legally required.
Ipsos may retain, as legal proof of
your past collaboration, some data such as your name, date of birth, address,
social security number, and bank details.
This data is kept for up to 10
years.
8. How do we ensure your personal data is secure?
We take our responsibility to keep your personal data secure very seriously. Thus
we take every reasonable precaution to ensure your data is protected from loss,
theft, or misuse. These precautions include appropriate physical security of
our offices, controlled access to computer systems, and use of secure,
encrypted internet connections when collecting personal data.
If a personal data breach occurs and
is likely to result in a high risk to your rights and freedoms, we will notify
you, the Data Controller, and the appropriate supervisory authority in a timely
fashion.
9. How can you get access to your data and/or correct it and/or request its
transfer and/or deletion? What are your rights?
Privacy-Related requests and Data
Corrections
To submit a privacy-related request, consult, and/or modify the data you
provided, you can log into to the iShopFor Ipsos System. However, certain data
change requests require manual intervention for your data to be modified /
deleted.
In such cases, please submit a request in the
iShopFor Ipsos online platform or contact our Ipsos Shopper Support Team.
To submit a privacy-related request, you need to connect to the iShopFor
Ipsos Platform and submit a request in MY PRIVACY Section.
Please note that our team might need time to process
your privacy request. Your request will be processed within a maximum 30 days
after its submission.
Our team can be contacted:
By E-mail sent to: new-zealand@ishopforipsos.com
Or by letter sent to:
Ipsos Sdn Bhd, Malaysia
23rd floor, Centrepoint North Mid-Vlley city,
Lingkaran Syed Putra 59200
Kuala Lumpur, Malaysia
Please specify your username (if known) or the e-mail address used during your
registration on iShopFor Ipsos System.
Unsubscription
and Deletion request
In order to leave our Shopper Panel, you need to
connect to the iShopFor Ipsos Platform and submit a request in MY PRIVACY section.
Please note that your request to leave the panel can
be processed only once all the Mystery Shopping Tasks assigned to you are
validated and their payment has been made.
Once your unsuscription request is processed, most of
your data will be deleted and your account will be deactivated. Please note that some personal data necessary
to your identification will be kept by Ipsos as legal proof of our past
collaboration.
The following data about you might be kept: name, date
of birth, address, social security number, and bank details.
Also note that the unsubscription is irreversible, therefore
we won’t be able to recover your account.
Your Rights
You have the right to request a copy of all the data we hold about you. You
also have the right to request the rectification of any personal data we hold
about you. Furthermore, you have the right for all personal data, that you have
provided to us to be transferred to another party. In various circumstances you
also have the right to request from us the deletion of the personal data we
hold about you subject to the limitation set out above in paragraph 7.
You also have the right to restrict processing, to object, and to lodge a complaint with a supervisory authority.
In addition,
you have the right not to be subject to decisions based solely on automated
processing, including profiling, which produce legal or other significant
effects for you. If a personal data breach occurs and is likely to result in a
high risk to your rights and freedoms, we will notify you, the Data Controller,
and the appropriate supervisory authority in a timely fashion.
In such cases please submit a request in the iShopFor Ipsos online
platform or contact our Data Protection Department as set out below.
10. How can you contact us?
For more information about our Mystery Shopper Panel membership or data related
to your membership of one of our Mystery Shopper Panels, please submit
a request in the iShopFor Ipsos online platform or contact our Ipsos
Shopper Support Team. They can be contacted:
By E-mail sent to: new-zealand@ishopforipsos.com
Or by letter sent to:
Ipsos Sdn Bhd, Malaysia
23rd floor, Centrepoint North Mid-Vlley city,
Lingkaran Syed Putra 59200
Kuala Lumpur, Malaysia
If you have any questions or require further data on our privacy policy, our
compliance with data protection laws, or data we hold about you, please contact
our Data Protection Department. They can be contacted:
By e-mail sent to: new-zealand@ishopforipsos.com with [“Ipsos Mystery Shopper
Panel”] as subject line
Or by letter sent to:
Ipsos Sdn Bhd, Malaysia
23rd floor, Centrepoint North Mid-Vlley city,
Lingkaran Syed Putra 59200
Kuala Lumpur, Malaysia
If you have any complaints, we would appreciate it if you gave us an opportunity
to resolve any issue first by contacting us as set out above.
11. Changes to our privacy policy
We keep our privacy policy under regular review and we will publish any updates
on this webpage. We will also inform you of any changes via the news section of
the Mystery Shopper website, by e-mail or when you first log in after any
change has occurred. Our privacy policy was last updated on [1st February 2021].
12. Useful Links
World Organisation for Market Research - ESOMAR: www.esomar.org
Mystery Shopping Providers Agency – MSPA: www.mspa-global.org
Annex A: List of the Shopper’s required personal data items.
Below is the list of data items collected in order for you to be able to
conduct Mystery Shopping tasks with Ipsos. Please note that all the data below
is not mandatory.
Minimum collected
data
|
iShopFor Ipsos Website
|
Contact data
|
First name
|
|
Last name
|
|
Date of birth
|
|
Gender
|
|
Phone
|
|
E-mail
|
|
Address
|
|
Country
|
|
Language
|
Other collected
data
|
iShopFor
Ipsos Shopper Card
|
Contact
data
|
Login
|
|
First
name
|
|
Middle
name
|
|
Last
name
|
|
Address
1, address 2
|
|
Gender
|
|
City
|
|
Postal
code
|
|
County/Region
|
|
Country
|
|
Language
|
|
Home
phone, mobile phone
|
|
E-mail
|
|
iShopFor
Ipsos Details:
|
Contact
data
|
Date
of Birth
|
|
iShopFor
Ipsos Shopper Profile
Payment
Section
|
Billing
and payment data
Work/professional
life data
Employment
and compensation details
|
Your
bank details
|
|
You
as freelancer
|
|
Your
National Insurance number (NI)
|
|
Your
Unique Taxpayer Reference number (UTR)
|
|
iShopFor
Ipsos Shopper Profile
Demography
Section
|
Personal
life data
Work/professional
life data
Professional
skills
data
Biometrics
data
|
Region
|
|
Marital
status
|
|
Family
|
|
Level
of education
|
|
Occupational
status
|
|
Your
company
|
|
Employment
sector
|
|
Job
title
|
|
Business
e-mail address
|
|
Average
gross monthly income
|
|
Shoe
size
|
|
Clothing
size
|
|
Glasses
or contact lenses
Pets
|
|
Social
media used
|
|
You
and smoking
|
|
iShopFor
Ipsos Shopper Profile
Language
Section
|
Personal
life data
|
Languages
spoken
|
|
iShopFor
Ipsos Shopper Profile
Energy
and Utilities Section
|
Personal
life data
|
Property
you live in
|
|
Electricity
provider
|
|
Gas
provider
|
|
Water
provider
|
|
iShopFor
Ipsos Shopper Profile
Automotive
Section
|
Personal
life data
|
Driving
licenses
|
|
Vehicles
|
|
iShopFor
Ipsos Shopper Profile
Finance
Section
|
Personal
life data
|
Bank
and financial / insurance products
|
|
iShopFor
Ipsos Shopper Profile
Telecommunication
Section
|
Personal
life data
|
Electronical
devices and service provider
|
|
Internet
provider
|
|
Cable
TV provider
|
|
iShopFor
Ipsos Shopper Profile
Final
Confirmation Section:
|
Personal
life data
Biometrics
data
|
Your
Mystery Shopping experience
|
|
Your
Mystery Shopping Task preference
|
|
Your
headshot
|
|
Consent
& Contract master data
|
Shopper
Contract
|
|
Terms
& Conditions Documents and Consent
|
|
Privacy
Policy Document and Consent
|
|
iShopFor
Ipsos Systems
Mobile App
Online
Platform
Website
|
Localization
data
|
Geolocation/date/time
|
|
Connection
data
|
Usage data
|
|
Device or
browser data
|
|
IP address
|
|
Page visits and
navigation data
|
|
Projects data
|
Results from
mystery shopping, mystery calling, mystery mailing and other marketing,
service evaluation, market research and data collection and reporting
projects.
|
|
Media files and
data from media files
|
|
History
data
|
Performance
metrics and history
|
|
Customer
history
|
Annex B : List of Third Parties
Advertisement:
|
Tool
|
Objective
|
Company
|
|
Google Analytics
GoogleTag Manager
|
Analysis
of the traffic on iShopFor Ipsos registration website.
Analysis
of the traffic on our news website.
|
Google
|
|
GoogleAds
|
Advertisement
on Google search and its partners.
|
Google
|
|
Facebook
|
Facebook
Advertisement paid & free public groups.
|
Facebook
|
|
Instagram
|
Advertisement
on Instagram.
|
Facebook
|
Operations:
|
Shopmetrics
Mobiaudit
|
Mobile
Application, Online Systems & Shoppers database to manage Mystery
Shopping Tasks.
|
Research
Metrics
|
|
Mailchimp
|
Bulk
e-mails sent to Shoppers & E-mails Interaction
Analytics.
|
Mailchimp
|
|
Facebook
Messenger
Instagram
|
Communication
with the mystery shoppers & entertainment.
|
Facebook
|
|
Twitter
|
Communication
with the mystery shoppers & entertainment.
|
Twitter
|
|
Batchgeo
|
Pinpoint
Map creation according to Shopper’s data.
|
Batchgeo
|
|
Windows
Packoffice
|
Basic
computer desk software used in Operations. We use
Excel
folders and Word documents containing Shopper’s data for operation purposes.
|
Windows
|
|
ComX
|
Ipsos
official emails created through ComX – Ipsos send/receive information via
emails.
|
ComX
|
|
Gmail
|
Our official working
addresses are created through Gmail.
We send and receive data via e-mails.
|
Google
|
|
Zimbra
|
Email server and a web
client.
|
Zimbra
|
|
Skype
|
Communication
within our teams.
|
Skype
|
|
Microsoft
Teams
|
Communication
within our teams.
|
Microsoft
Corporation
|
|
Chatbot
Microsoft
Power BI
|
A chat
software built as additional Mystery Shopper Support that is available 24/7.
Provides general support and collects general requests from the users.
Chatbot Analytics.
Reporting
platform for chatbot data.
|
Feedyou
Microsoft
Corporation
|
|
Infobip
|
Omnichannel
communication platform to manage communication with Mystery Shoppers: voice
calls, emails, SMS, live chat, WhatsApp, Viber, and Facebook Messenger
communication, chatbots.
Online System & Mystery Shoppers database.
Communication Analytics.
|
Infobip
|
|
WhatsApp
|
Communication
with the Mystery Shoppers & entertainment.
|
Facebook
|
|
Viber
|
Communication
with the Mystery Shoppers & entertainment.
|
Viber
|
Validation:
|
Google
translate
|
Language
check of Shoppers’ answers from surveys.
|
Google
|
|
Grammarly
|
Language
check of Shoppers’ answers from surveys.
|
Grammarly
|
Payment:
|
Symphony
|
Shopper
data processing for payments and invoices.
|
Ipsos
|
|
EX
|
Shopper
data processing for payments and invoices.
|
Ipsos
|
|
Banks
|
Process
Payment processing.
|
ASB Bank Limited.
|
