Privacy Policy
This privacy policy explains how we (Ipsos s.r.o, Ipsos Singapore and Ipsos Thailand) use any personal data we collect about you (“Mystery Shopper”, ”you” or “your”), when you join our iShopForIpsos online panel / network (“Panel”), take part in mystery shopping Tasks (as defined in the Terms and Conditions or surveys), and use the iShopForIpsos Website or our online platform and mobile application named iShopForIpsos System supplied by Research Metrics.
Click here to consult the Privacy Policy of our system provider Research Metrics.
The website iShopForIpsos was created by Ipsos s.r.o. The data provided is managed jointly by Ipsos s.r.o, Ipsos Singapore and Ipsos Thailand.
Ipsos s.r.o, Private Limited Company, is a company registered in the Czech Republic (located on Topolská street, Černošice, place of business at Na Příkopě 22, Slovanský dům, 110 00, Prague 1, registered in the Commercial Register with the Municipal Court in Prague, Section C, inset 90694, registration date 28.12.2002, IN: 26738902, TIN: CZ26738902, Ltd inset number 15811/B, IN: 35730609, TIN: 2020210720).
Ipsos Singapore, whose registered office is 3 Killiney Road, #05-01 Winsland House 1, Singapore, 239519.
Ipsos Thailand, whose registered office is Asia Centre Building, 21st, 22nd Floor, 173 South Sathorn Road,Thungmahamek, Sathorn, 10120 Bangkok.
Ipsos s.r.o, Ipsos Singapore, and Ipsos Thailand are part of the Ipsos worldwide group of companies and are jointly responsible to you under this privacy policy.
Topics:
- What data do we collect about you?
- Why do we collect data about you?
- How will we use the data you provide?
- Third parties
- Children
- Use of cookies and similar code
- How long will we keep the data you provide?
- How do we ensure your personal data is secure?
- How can you get access to your data and/or correct it and/or request its transfer and/or deletion? What are your rights?
- How can you contact us?
- Changes to our privacy policy
- Useful links
1. What data do we collect about you?
We collect the data you provide when you decide to join our Panel and fill out our recruitment form.
When you register through the iShopForIpsos Website, Ipsos may collect data that can specifically identify you such as your name, address, telephone number and e-mail address.
We also collect information about the country and language preferences you have selected when registering on the website.
Other data is collected using our iShopForIpsos System, supplied and supported by Research Metrics, when you fill out your iShopForIpsos Shopper Profile, complete any Task you participate in, or provide feedback, comments, or other data to us. Click here to consult the Privacy Policy of our system provider Research Metrics.
The bare minimum data we collect is:
- First Name
- Last Name
- Gender
- Date of Birth
- Phone
- E-mail
- Address
- Language
- Country
For the full list of data items that might be collected about you as well as the categories of personal data collected please consult the Annex A below.
2. Why do we collect data about you?
The primary purpose we collect data from you is to make sure that we can fulfill our agreement with you. When you join the iShopForIpsos panel, we enter into a contract with you which is subject to this Privacy Policy as well as our Framework Agreement of the Terms and Conditions. Additionally, when you accept any Task, we enter into a further agreement pursuant to the Framework Agreement.
In order to fulfill the Framework Agreement by inviting you to perform relevant Mystery Shopping Tasks, we need to collect and process appropriate data during the recruitment period. You may also subsequently add or adjust data in your profile in the iShopForIpsos System. This data might be processed using automated means. This data will also be necessary for us to send you fees and to contact you with regard to any Tasks.
Finally, we also collect data from you based on any agreements to take part in performing any Mystery Shopping Tasks. Your acceptance of such Tasks is your choice. There might also be situations when we are seeking data from you based on your consent or even explicit consent where this might be appropriate or required.
3. How will we use the data you provide?
We will use the data you provide to:
- Fulfill our Framework Agreement or any Task-specific agreement with you.
- Keep a record of all Mystery Shoppers.
- We will use your name, telephone number, and e-mail address to contact you when appropriate Tasks are available or if we need to validate any of your responses; and to give you feedback on the Tasks you have undertaken for us. We will use your postal address, date of birth, gender and other responses to ensure that you match the profile requirements for the Tasks.
- We may also use these details to analyze the responses from all Mystery Shoppers and determine whether any trends among certain profiles emerge.
- Send you invitations to participate in Tasks that are relevant to you based on the data you provided on your Mystery Shopper profile, or by answering e-mails questions or surveys.
- Send you an e-mail containing a verification code, in order to verify your application and activate your Mystery Shopper account.
- Append personal data about you to your responses to any Tasks you participate in, such as geographical location, occupational categories, etc., in order to analyze the Task responses and produce anonymous, statistical research results.
- Enter you into any prize draws that you are eligible to take part in or, when invited to do so, have asked to take part in.
- With your explicit consent (which will be sought at the relevant time), transmit your individual Task responses together with your personal data to the client who commissioned the Task. The client will use this data only for research purposes as explained in the Task. The client may also use this data to contact you to in order to invite you to participate in further research they conduct or training, but only with your informed and explicit consent.
- Create anonymous, statistical profiles of the Panel membership based on the data provided by Mystery Shoppers.
- With your consent, share your data with other Ipsos Group companies so that they may invite you to participate in research studies they are carrying out which may be relevant to you.
- Send you electronic newsletters, mobile notifications, announcements, and other communications, as you agreed to in the registration process.
We take all reasonable steps to ensure that any personal data we process is accurate, adequate, relevant and not excessive in relation to the purpose for which it was obtained. We will not process personal data obtained for one purpose for any unconnected purpose unless you have agreed to this or would otherwise reasonably expect this.
We will NEVER use your data for any purpose other than research and only as described in this policy. Other than in relation to this Panel, we will not try to sell you anything nor use your data for marketing purposes. We will never share your data with third parties for marketing or advertising purposes.
For more information about our Panel membership or data related to your membership of one of our Panels, please contact our Shopper Support Team. They can be contacted by:
E-mail sent to: singapore@ishopforipsos.com
4. Third parties
We may use subcontractors, applications, or affiliated companies to carry out some work on our behalf, under our control and responsibility, for data hosting, making payments to you, translation, communication, map creation based on movement while performing specific Mystery Shopping Tasks (please also see section 6 of the Terms and Conditions) or as described above. Some of these subcontractors may be based outside the European Economic Area; however, they are required to abide by the same data privacy legal requirements and security arrangements as ourselves and will be subject to appropriate safeguards, a description of which can be obtained contacting us as set out below.
We are using various Google applications, like Gmail and Google Translate. Any such activity will be subject to Google’s Privacy Policy.
When you are using our Facebook page in order to communicate with us, this use will be subject to Facebook’s relevant Terms of Use and Privacy Policy.
With your express consent, we might in specific cases provide your data to our clients.
To see the list of Third Parties we use please consult the annex B below.
5. Children
For any Tasks aimed at children, we will always require prior consent from our Panelists that are either a parent or a legal guardian, and are legally responsible for the child, before inviting such child to take part in the research.
6. Use of Cookies and similar code
By joining our Mystery Shopper Panel online and taking part in our Mystery Shopping Tasks, you agree to our use of cookies and similar technologies and the collection of data from your PC/Laptop or other computing device you may use while taking part in our Mystery Shopping Tasks and research activities as outlined below.
What are cookies?
Cookies are small data files that enable the visited website to remember your actions and preferences for some time so you don't have to keep re-entering them whenever you return to the site. Cookies are not dangerous; however, they are significant for privacy protection. Cookies cannot be used to identify individual visitors to the website, nor for fraudulent use of login credentials.
Our iShopForIpsos website collects data using cookies and functionally similar technologies. Cookies are small files stored on your computer. With specific regard to cookies, further details about what they are can be found at www.aboutcookies.org.
Cookies we use
We use cookies in order to maintain the view from the mobile version of the iShopForIpsos website to the desktop version and in order to remember your preferences when you browse the iShopForIpsos website.
The complete list of cookies and similar technology that may be used in connection with the iShopForIpsos website can be found on Cookies.
It is possible for you to delete cookies or to prevent their use by adjusting the browser settings on your computer. However, if you do prevent our website from using cookies, it will not work properly and you might not be able to participate in this Mystery Shopper Panel.
Consent to use cookies
Most web browsers automatically accept cookies, unless the user changes the settings in the browser. By using this website, you give your consent to use cookies. However, you can restrict or block cookies using your browser settings. For more information about cookie settings select your web browser from those listed below:
For more detailed information about cookies use on iShopForIpsos, contact us at: info@ishopforipsos.com.
7. How long will we keep the data you provide?
We will keep the data you provided when you joined our Mystery Shopper Panel, together with any data you provided in response to Mystery Shopping Tasks for as long as you remain a Mystery Shopper of the Panel.
When your membership in the Mystery Shopper Panel ends, we will delete your personal data. We might retain only the data required to prevent you from re-joining (if you were removed from the Mystery Shopper Panel BIOS) or as legally required.
Ipsos may retain, as legal proof of your past collaboration, some data such as your name, date of birth, address, social security number, and bank details.
This data is kept for up to 10 years.
8. How do we ensure your personal data is secure?
We take our responsibility to keep your personal data secure very seriously. Thus we take every reasonable precaution to ensure your data is protected from loss, theft, or misuse. These precautions include the appropriate physical security of our offices, controlled access to computer systems, and use of secure, encrypted internet connections when collecting personal data.
If a personal data breach occurs and is likely to result in a high risk to your rights and freedoms, we will notify you, the Data Controller, and the appropriate supervisory authority in a timely fashion.
9. How can you get access to your data and/or correct it and/or request its transfer and/or deletion? What are your rights?
Privacy-Related requests and Data Corrections
To submit a privacy-related request, consult, and/or modify the data you provided, you can log into to the iShopForIpsos System. However, certain data change requests require manual intervention for your data to be modified / deleted.
In such cases, please submit a request in the iShopForIpsos online platform or contact our Ipsos Shopper Support Team.
To submit a privacy-related request, you need to connect to the iShopForIpsos Platform and submit a request in MY PRIVACY Section.
Please note that our team might need time to process your privacy request. Your request will be processed within a maximum 30 days after its submission.
Our team can be contacted:
By E-mail sent to: singapore@ishopforipsos.com
Or by letter sent to:
Ipsos Singapore
3 Killiney Road
#05-01 Winsland House 1
Singapore, 239519
Please specify your username (if known) or the e-mail address used during your registration on iShopFor Ipsos System.
Unsubscription and Deletion request
In order to leave our Shopper Panel, you need to connect to the iShopForIpsos Platform and submit a request in MY PRIVACY section.
Please note that your request to leave the panel can be processed only once all the Mystery Shopping Tasks assigned to you are validated and their payment has been made.
Once your unsubscription request is processed, most of your data will be deleted and your account will be deactivated. Please note that some personal data necessary to your identification will be kept by Ipsos as legal proof of our past collaboration.
The following data about you might be kept: name, date of birth, address, social security number, and bank details.
Also, note that the unsubscription is irreversible, therefore we won’t be able to recover your account.
Your Rights
You have the right to request a copy of all the data we hold about you. You also have the right to request the rectification of any personal data we hold about you. Furthermore, you have the right for all personal data, that you have provided to us to be transferred to another party. In various circumstances, you also have the right to request from us the deletion of the personal data we hold about you subject to the limitation set out above in paragraph 7.
You also have the right to restrict processing, to object, and to lodge a complaint with a supervisory authority.
In addition, you have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal or other significant effects for you. If a personal data breach occurs and is likely to result in a high risk to your rights and freedoms, we will notify you, the Data Controller, and the appropriate supervisory authority in a timely fashion.
In such cases please submit a request in the iShopForIpsos online platform or contact our Data Protection Department as set out below.
10. How can you contact us?
For more information about our Mystery Shopper Panel membership or data related to your membership of one of our Mystery Shopper Panels, please submit a request in the iShopForIpsos online platform or contact our Ipsos Shopper Support Team. They can be contacted:
By E-mail sent to: singapore@ishopforipsos.com
Or by letter sent to:
Ipsos Singapore
3 Killiney Road
#05-01 Winsland House 1
Singapore, 239519
If you have any questions or require further data on our privacy policy, our compliance with data protection laws, or data we hold about you, please contact our Data Protection Department. They can be contacted:
By e-mail sent to: singapore@ishopforipsos.com with [“Ipsos Mystery Shopper Panel”] as subject line
Or by letter sent to:
Ref: Ipsos iShopForIpsos
Ipsos Singapore
3 Killiney Road
#05-01 Winsland House 1
Singapore, 239519
If you have any complaints, we would appreciate it if you gave us an opportunity to resolve any issue first by contacting us as set out above. You may contact the Singapore Personal Data Protection Commission by letter sent to:
10 Pasir Panjang Road
#03-01, Mapletree Business City
Singapore, 117438
Tel: +65 6377 3131
Fax: +65 6577 3888
11. Changes to our privacy policy
We keep our privacy policy under regular review and we will publish any updates on this webpage. We will also inform you of any changes via the news section of the Mystery Shopper website, by e-mail or when you first log in after any change has occurred. Our privacy policy was last updated on [1st February 2021].
12. Useful Links
World Organisation for Market Research - ESOMAR: www.esomar.org
Mystery Shopping Providers Agency – MSPA: www.mspa-global.org
Data Commissioner’s Office: https://www.pdpc.gov.sg/
Annex A: List of the Shopper’s required personal data items.
Below is the list of data items collected in order for you to be able to conduct Mystery Shopping tasks with Ipsos. Please note that all the data below is not mandatory.
Minimum collected data
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iShopForIpsos Website
|
Contact data
|
First name
|
|
Last name
|
|
Date of birth
|
|
Gender
|
|
Phone
|
|
E-mail
|
|
Address
|
|
Country
|
|
Language
|
Other collected data
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iShopForIpsos Shopper Card
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Contact data
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Login
|
|
First name
|
|
Middle name
|
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Last name
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Address 1, address 2
|
|
Gender
|
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City
|
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Postal code
|
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County/Region
|
|
Country
|
|
Language
|
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Home phone, mobile phone
|
|
E-mail
|
|
iShopForIpsos Details:
|
Contact data
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Date of Birth
|
|
iShopForIpsos Shopper Profile
Payment Section
|
Billing and payment data
Work/professional life data
Employment and compensation details
|
Your bank details[JD4]
|
|
You as freelancer
|
|
Your National Insurance number (NI)
|
|
Your Unique Taxpayer Reference number (UTR)
|
|
iShopForIpsos Shopper Profile
Demography Section
|
Personal life data
Work/professional life data
Professional skills
data
Biometrics data
|
Region
|
|
Marital status
|
|
Family
|
|
Level of education
|
|
Occupational status
|
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Your company
|
|
Employment sector
|
|
Job title
|
|
Business e-mail address
|
|
Average gross monthly income
|
|
Shoe size
|
|
Clothing size
|
|
Glasses or contact lenses
Pets
|
|
Social media used
|
|
You and smoking
|
|
iShopForIpsos Shopper Profile
Language Section
|
Personal life data
|
Languages spoken
|
|
iShopForIpsos Shopper Profile
Energy and Utilities Section
|
Personal life data
|
Property you live in
|
|
Electricity provider
|
|
Gas provider
|
|
Water provider
|
|
iShopForIpsos Shopper Profile
Automotive Section
|
Personal life data
|
Driving licenses
|
|
Vehicles
|
|
iShopForIpsos Shopper Profile
Finance Section
|
Personal life data
|
Bank and financial / insurance products
|
|
iShopForIpsos Shopper Profile
Telecommunication Section
|
Personal life data
|
Electronical devices and service provider
|
|
Internet provider
|
|
Cable TV provider
|
|
iShopForIpsos Shopper Profile
Final Confirmation Section:
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Personal life data
Biometrics data
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Your Mystery Shopping experience
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|
Your Mystery Shopping Task preference
|
|
Your headshot
|
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Consent & Contract master data
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Shopper Contract
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Terms & Conditions Documents and Consent
|
|
Privacy Policy Document and Consent
|
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iShopForIpsos Systems
Mobile App
Online Platform
Website
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Localization data
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Geolocation/date/time
|
|
Connection data
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Usage data
|
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Device or browser data
|
|
IP address
|
|
Page visits and navigation data
|
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Projects data
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Results from mystery shopping, mystery calling, mystery mailing and other marketing, service evaluation, market research and data collection and reporting projects.
|
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Media files and data from media files
|
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History data
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Performance metrics and history
|
|
Customer history
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Annex B : List of Third Parties
Advertisement:
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Tool
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Objective
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Company
|
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Google Analytics
Google Tag Manager
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Analysis of the traffic on iShopFor Ipsos registration website.
Analysis of the traffic on our news website.
|
Google
|
|
Google Ads
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Advertisement on Google search and its partners.
|
Google
|
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Facebook
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Facebook Advertisement paid & free public groups.
|
Facebook
|
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Instagram
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Advertisement on Instagram.
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Facebook
|
Operations:
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Shopmetrics
Mobiaudit
|
Mobile Application, Online Systems & Shoppers database to manage Mystery Shopping Tasks.
|
Research Metrics
|
|
Mailchimp
|
Bulk e-mails sent to Shoppers & E-mails Interaction
Analytics.
|
Mailchimp
|
|
Facebook
Messenger
Instagram
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Communication with the mystery shoppers & entertainment.
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Facebook
|
|
Twitter
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Communication with the mystery shoppers & entertainment.
|
Twitter
|
|
Batchgeo
|
Pinpoint Map creation according to Shopper’s data.
|
Batchgeo
|
|
Windows
Pack office
|
Basic computer desk software used in Operations. We use
Excel folders and Word documents containing Shopper’s data for operation purposes.
|
Windows
|
|
ComX
|
Ipsos official emails created through ComX – Ipsos send/receive information via emails.
|
ComX
|
|
Gmail
|
Our official working addresses are created through Gmail.
We send and receive data via e-mails.
|
Google
|
|
Zimbra
|
Email server and a web client.
|
Zimbra
|
|
Skype
|
Communication within our teams.
|
Skype
|
|
Microsoft Teams
|
Communication within our teams.
|
Microsoft Corporation
|
|
Chatbot
Microsoft Power BI
|
A chat software built as additional Mystery Shopper Support that is available 24/7. Provides general support and collects general requests from the users. Chatbot Analytics.
Reporting platform for chatbot data.
|
Feedyou
Microsoft Corporation
|
|
Infobip
|
Omnichannel communication platform to manage communication with Mystery Shoppers: voice calls, emails, SMS, live chat, WhatsApp, Viber, and Facebook Messenger communication, chatbots.
Online System & Mystery Shoppers database.
Communication Analytics.
|
Infobip
|
|
WhatsApp
|
Communication with the Mystery Shoppers & entertainment.
|
Facebook
|
|
Viber
|
Communication with the Mystery Shoppers & entertainment.
|
Viber
|
Validation:
|
Google translate
|
Language check of Shoppers’ answers from surveys.
|
Google
|
|
Grammarly
|
Language check of Shoppers’ answers from surveys.
|
Grammarly
|
Payment:
|
Symphony
|
Shopper data processing for payments and invoices.
|
Ipsos
|
|
EX
|
Shopper data processing for payments and invoices.
|
Ipsos
|
|
Banks
|
Process Payment processing.
|
HSBC Singapore
|
